Client access
Account and Gallery Access
Sign-in, invite links, access codes and event visibility.
4 steps2 fixes3 FAQs
Open guideHelp centre
Photom8 how-to guides
Search for the task you need, then open the workflow guide for step-by-step instructions, screenshots, troubleshooting and common questions.
Browse By Workflow
Open the area that matches the task you are doing now.
Bookings
Bookings and Session Requests
Packages, booking forms, staff booking review and booking settings.
4 steps2 fixes3 FAQs
Open guideEvents and galleries
Events, Galleries and Uploads
Event setup, visibility, recipients, uploads and gallery browsing.
4 steps2 fixes3 FAQs
Open guideProofing
Proofing, Selections and Retouching
Selection sets, edit notes, retouch versions and approval decisions.
3 steps2 fixes3 FAQs
Open guideCheckout
Photo Products, Cart and Checkout
Photo products, design products, cart, delivery choices, email OTP and PayFast.
3 steps2 fixes3 FAQs
Open guideOrders
Orders, Print Lab, Shipments and Downloads
Order status, invoices, print lab, shipments, delivery and downloads.
4 steps2 fixes3 FAQs
Open guideAdmin setup
Admin Setup, Users and Integrations
Dashboard, users, staff roles, site settings, integrations and billing.
5 steps2 fixes3 FAQs
Open guideTroubleshooting
Common checks across access, bookings, galleries, checkout and orders.
Client access
No events appear.
Check tenant slug and account identifier, then redeem the code or ask the photographer to resend access.
Client access
The invite opens the wrong page.
Sign out, open the original invite again, and ask the studio for a fresh invite if needed.
Bookings
A client cannot find the right package.
Check /admin/packages and confirm the package title, category, price and public visibility.
Bookings
A booking cannot be confirmed.
Edit the booking, complete missing details, confirm assigned photographer and save.
Events and galleries
A gallery opens for staff but not for the client.
Check event visibility, recipients, access records and whether the client redeemed the code.
Events and galleries
Uploaded photos do not show in the gallery.
Refresh the event, check photo status, and verify the gallery from a client account.
Proofing
Retouch approval is blocked.
Open the retouch request, add the retouched version, and mark it ready for review.
Proofing
Client cannot submit selections.
Check event access, proofing policy and selection-set status.
FAQ
Fast answers for common operating and client questions.
Which details do I need before signing in?
Use the tenant slug from the studio plus the same email address or cell phone number that received the invite.
Open Client accessWhat should I do when a gallery is missing?
Confirm the tenant slug, sign in with the invited account, then redeem the access code or ask the photographer to resend access.
Open Client accessWhere do clients start a booking?
Clients start from /packages, choose the relevant package, then continue to the booking request form.
Open BookingsWho confirms a booking?
Tenant staff confirm bookings from /admin/bookings after checking the preferred time, location, customer details and assigned photographer.
Open BookingsWhich event visibility should I choose?
Use PRIVATE for specifically assigned clients, INVITE_ONLY for invite or access-code workflows, and PUBLIC_LINK for galleries shared by public token.
Open Events and galleriesWhere do staff upload photos?
Staff upload from the event row in /admin/events, then verify the client gallery preview after upload.
Open Events and galleriesWhat is a selection set?
A selection set is the client's submitted list of preferred photos for studio review.
Open ProofingWhen can a client approve a retouch?
A client can approve a retouch after staff upload or generate a retouched version and mark it ready for review.
Open ProofingWhere do product prices come from?
Product availability and price come from the event's pricing setup and the tenant's configured products.
Open CheckoutWhy does checkout need event context?
Event context is required for pricing, permissions, delivery logic and fulfilment routing.
Open CheckoutClient Workflows
Guides for people booking sessions, opening galleries, selecting photos, checking out and tracking orders.
Studio Operations
Guides for tenant staff who run events, proofing, orders and fulfilment.
Admin Setup
Guides for tenant setup, staff access, integrations and billing controls.